Support

Fathom Reach is made by Feldsparc. If something is broken, unclear, or unfair, tell us and we will look at it.

Reach us

Email feldsparc@pm.me. We aim to reply within five business days.

The fastest route for a bug is the feedback form inside the game, under Settings. It sends the screen you were on, your language, your app version, your platform, and your account id along with your note, which saves us a round of questions. It sends nothing until you press Send, and it never attaches your save file.

Tell us your platform, your rig name, and what you were doing when it went wrong. If the game crashed or a dive behaved strangely, say which dive and roughly when. We can often reproduce a run from that.

If another player's rig or chamber name breaks the rules, choose Report Abuse. On a screen about one player, open Settings. In a list, open the … menu on that player's row. The confirmation shows the exact text that will be sent. Report and block also keeps that account out of your future Ranked matches. We review the oldest open player-name reports each business day. If the in-game action is unavailable, email the name, platform, and where you saw it to feldsparc@pm.me; do not send a platform password or purchase credential.

Common questions

I bought the full unlock and it is not showing. Open Settings and choose Restore Purchase. Your unlock is held by Apple or Google, so it survives a reinstall and follows you to a new device once you sign in with the same store account on the same platform. If restore does not bring it back, email us with the store you bought on and the date.

I am moving to a new device. Install the game on the new device and sign in with the same Apple or Google identity. Your progress and purchases restore on that platform. Steam, iOS, and Android each keep separate progress and purchases.

I lost my progress. If you played online, your progress is on our side and signing back in should restore it. If you played offline on desktop, the save is on your machine and we have no copy of it.

Ranked has no opponents. Ranked matches you against real players near your rating. When nobody is in range it says so rather than inventing an opponent. Try again later or push your rating in solo play first.

I reported or blocked a player name. The report goes to Feldsparc, not to the other player. Blocking affects future Ranked matching in both directions; it does not cancel a raid that already started. A report does not create a support conversation, so email feldsparc@pm.me if you need a reply.

The game will not go online. Solo play on desktop runs without a connection. Ranked play and the metered free tier on mobile need one. If you are connected and the game still cannot reach us, we may be down for maintenance; the game will say so when it can tell.

Refunds

Refunds are handled by the store you bought from, not by us. Use Steam's refund page, Apple's Report a Problem, or Google Play's refund request. If a purchase failed but you were still charged, email us and we will confirm what our records show so you can take it to the store.

Privacy and your data

Our privacy policy covers what we store and why.

Delete your Fathom Reach account and gameplay data from Settings. Choose Delete All Progress. You can also request deletion from the web. A mobile purchase keeps a limited store record. This lets Restore Purchase and later refunds still work.